Keep in mind that the time it takes to receive your money can vary depending on the method. You can pay using a number of cryptocurrencies, including Bitcoin, Litecoin, Dogecoin, Ethereum and others. The RNGs that the individual software vendors use are all tested and certified for fair gaming and randomness by independent testing agencies.
The player’s self exclusion failed.
I have won on other casino sites and never had any concerns with getting my money out in the past and never had to wait 1 week for each withdrawal. I run a successful business and im a father and do not have time to gamble no where near the time that the casino is implying. They have offered me a refund to all my deposits also which is not right as if I had kept depositing over and over again and loose every time would they stop my account then or just keep taking my money. Please also note that we did explain to Trent that we will reimburse back his entire deposits ever made to Viper spin, on a secondary account and then that account will also be then excluded. Trent feel free to confirm that amount with your banking provider + we can also attach deposit screenshots from our back end. No further bets under his name will be allowed to be placed on Viper spin.
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The player’s account got blocked during the verification process. The complaint was resolved as the player’s account got reopen. The player from Brazil has been tying to cash out their winnings from the casino for the past month. Despite their efforts, they constantly face various obstacles such as the need for additional verification, and accusations of ‘insufficient monetary turnover’. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Decide how much money you want to take out and enter that amount.
Player accused of multiple accounts and fraudulent activity.
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ViperSpin Casino – Delayed withdrawal and account issue at Viperspin Casino.
The casino had provided evidence of multiple deposits from the player’s card across different accounts, a violation of their terms and conditions. The player had argued for a refund, stating he was unaware of the multiple uses of his card. However, the evidence provided by the casino had contradicted the player’s claim.
- Click on the ‘Responsible Game’ text in the footer area to be taken to the page that tells you more about the responsible gambling tools available.
- Games usually have in-built bonus rounds (often known as free spins) that you want to unlock.
- As such, ACMA has asked Australian internet service providers to block access to each of the sites.
- Live chat can not close accounts, and nothing was referred to us.
- Another is the duplicate account, which is xxxxxxxxxxxx email (guru can you confirm how we can attach a email here without giving away Trents email account as it is private).
- I really don’t have the energy to deal with your nonsense 50x times weekly asking for bonuses because you’re some large streamer, and all the other nonsense you message.
- We definitely did our absolute best by Markus in this case, refunding all deposits + well over $5,000 AUD of bonuses on top.
- There is multiple concerns as we did previously mention to you, regarding addiction and responsible gambling.
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At that stage I had informed Viperspin online support chat that I would like to close the original account as just created a new one. I was under impression that the original account was shut until I tried to make a withdrawal I wasn’t able to. I have played at many casinos, never have I lost so much at a single casino (over 30k) without potential for a single cashout, my rtp was terrible and 95% of the time didnt win enough to reach my wager requirements. After asking for some sort of deposit bonus to retain me as a player I was stuffed around sayin that someone would contact me about it. That never happened and was spoken to like shit in the process. There is something really off about this casino and the rtp.
Do I get live dealer games to play at ViperWin casino?
There is a wealth of information – from a snapshot of the welcome bonus to a listing of the games and a brief write-up about the casino – available on the home page. Multiple menus on each page guarantee seamless navigation across the website. We only award this rating to casinos that are superbly well-rounded and excel in all categories. When you sign up with Golden Crown-awarded casino, you can rest assured you are playing with only the best. Id also like to inform you that the amount has been paid in sence, and it was a just simple misunderstanding. Please can you remove my complaint or mark the issue as Resolved.
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- Apologies, Marcusmarkie, but it appears this marks the conclusion of the complaint.
- Although the winnings were accumulated without the use of the bonuses, this is still a direct breach of the terms and conditions.
- The evaluation you can see above is an overall user feedback score based on all submitted reviews.
- It’s important to note that in most online casinos, opening only one account is allowed.
- Please can you remove my complaint or mark the issue as Resolved.
- If this user is happy to attach his email, we can forward literally every bet they’ve placed to show RTP.
- I ve been following a guy who bets on twitch with Viperspin and be bets a lot more then I ever did.
- You can expect to be treated fairly and have an enjoyable playing experience, without having to worry about any of the negatives common at bad online casinos.
To claim the bonus you need to contact the live chat or contact them via their support email. Players can find a massive selection of slots, table games, live casino games, and sports betting action. Big Time Gaming, NetEnt, Play’n GO, and all of the biggest provider names in the business are present at ViperWin.
Complaints directly about ViperSpin Casino
They express skepticism about the Return to Player (RTP) and feel that something is amiss. After a closer examination, we ended up rejecting this complaint as unjustified. The player from New Zealand reported a gambling problem to ViperSpin but has claimed their request for help was ignored.
- That’s why we always examine these aspects in our casino reviews.
- No further action will occur from our team, at any time this is still bonus fraud.
- Since customer support can assist you with problems related to registration process at ViperSpin Casino, account problems, withdrawals, or other issues, it holds significant value for us.
- ViperWin has scored a definite win with its slots selection.
- ViperWin casino supports payments in cryptocurrency and fiat currency.
- When you sign up for the Viperspin Casino affiliate programme, you will start at a commission rate of 25%.
- Keep reading to find out more about this casino and whether it’s safe and suitable for you.
- The minimum cashback offered is €5 and the maximum is €200.
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There are more than 9,900 games in all here, including slots, table games, casual games, video poker games, live casino games and jackpots. Apologies, Marcusmarkie, but it appears this marks the conclusion of the complaint. Your acceptance of a deposit refund and continued play indicates satisfaction with the resolution. If you possess communication suggesting the casino recommended a new account, the situation might differ. However, it seems a second account was created without casino approval, unintentionally, perhaps.
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I would also expect that if the casino is overwhelmed, they are simply too busy to verify every newly registered player. Statistics on the tool will sometimes be flagged if they appear to be unusual. Unusual statistics are ones that are outside certain ranges that we consider to be normal. Flagged stats are usually the result of a limited number of spins having been played on a game, but this is not always the case. Sometimes, even games with a large number of tracked spins have flagged stats. Although they appear to be unusual, these are accurate reflections of the spins that have been played on the game.
Keep reading our ViperSpin Casino review to learn more about this casino and decide whether it is a good choice for you. There are only a few payment methods supported by ViperSpin, including Visa, MasterCard, Skrill, AstroPay, MiFinity, Bitcoin, Ethereum, and Litecoin. Given that both the minimum deposit amount and the withdrawal cap are only set at €10, they are very reasonable indeed. However, the operator only permits small weekly and monthly maximum payouts compared to other casinos. You should also be informed that it could take up to 7 working days to complete withdrawals of more than €1000. Finally, in order to comply with AML rules and prevent additional fees, you must wager your deposits at least once before requesting a cash-out.
User reviews of ViperSpin Casino
I’d be afraid that you’ll lose all your winnings until you manage to meet the unknown wagering requirement. The support have told me 3 or 4 times “you need to wager 40usd more then you can withdraw”, so I wager that plus some, and still no withdrawal. I have more than 1x over my deposit and keep being told i need to wager more to withdraw, but after asking countless times they cannot tell me an amount i need to wager to “unlock” my withdrawal.
I’m not responsible for complaints and I don’t deal with them personally, but I asked Nick to share all the info with me. I know there was some kind of deal with the player above and even thought it was originally closed as unresolved, it will probably change in the future. If anything else is required, admin team you’re welcome to email and we are happy to follow up and proceed with any documents, screenshots or basically anything required. As you know, because you have emailed it 10 times today as shown above. We have also emailed you to try to assist whatever questions you have, but I do think it’s best Guru gets involved and tries to help you because I am really not sure what we can do at this point. ViperWin Casino offers new players a 100% bonus up to €/$/£ 500 + 200 spins, and one chance at bonus crab.
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Australian European and players from other countries are eligible to claim a deposit bonus. These bonuses are subject to change so make sure you check the website for all of the most recent bonus offers and rewards. The player from New Zealand believes his winnings were seized incorrectly. After a closer examination, we found out that the player canceled the bonus before completing the wagering requirements, therefore we were forced to reject this complaint. Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience.
Player complaints related to ViperSpin Casino
Spinomenal began by servicing the social gaming sector before switching tracks to get into the more popular and profitable online casino industry. It was founded in 2014 and is today a regular fixture at multivendor casinos. ViperWin casino offers its software in the instant play format to those accessing it on a desktop computer or a laptop. For those who prefer playing on a mobile device there is a mobile-optimized version, also available in the instant play format.
- Also Adam, since when does a casino ever decide not to pay someone because they are that concerned about there well-being.
- @CasinoGuru please advise, unsure what to do, I original was going to close this complaint, however after reading your initial response email I will explain see what your thoughts are.
- Your acceptance of a deposit refund and continued play indicates satisfaction with the resolution.
- You are able to view all of your players and earning stats in your personal dashboard area.
- This provider is now a regular at all major white label gaming platforms and multivendor casinos.
- A few days later I was declined access to my account, I messaged aussie slots and he said he will see what he can do.
ViperSpin Casino – general discussion
Play for real money at ViperWin casino and earn loyalty coins through its loyalty program. Play ‘N Go started operations in 2005 in Växjö, Sweden, and is today one of the most respected vendors in the industry. Its primary focus is game development for mobile; all its games are also, however, compatible with the desktop platform.
Even till now once I’ve already sorted your issue, you’re STILL emailing the casino, live chat abusing my staff and carrying on. Everyone can check me out and see my zero viewers and no active people. So i dont know what are you trying to do here, but playing with someones winnings and doing what you are doing viperspin casino to me is absolutely unacceptable. Please note that every casino has withdrawal limits either daily weekly or monthly and the player has to respect it and the casino is not responsible for any loss if there any delay occurs. We also recommend to always wait at least 14 days for any withdrawal to be processed.
The RTP in this phase of the game is generally higher than in the main game. It is incredibly exciting to enter into the bonus levels of games. Slot games are often made with the same level of art, sound, and animation as AAA games (an aspect of the product that is often overlooked). You can always contact the licensing authority of the casino.
Please refer to the email sent to Adam with full documentation, and this was at the exact same time as I know you have rejected their reviews so I can’t see how this person is allowed to slander. Next, we look at all the payment methods that ViperWin offers its customers in different jurisdictions. Viper Win also hosts an extensive sportsbook, which makes it an excellent casino for sports betting fans. Members can bet on numerous sports, including football, basketball, ice hockey, cricket, golf, and motorsports. The live dealer casino section at ViperWin is stacked with all the games and studios we’ve all come to love.
I am not scammer or liar I am a streamer and I was asking for bonuses but it was all asked for once i would loose my own money deposite. Sometimes I will admit I was asking for more but I was just asking it was up to them to make decision. 38k inside online casino in about 1 year and 2 months is great amount of money I spent on you guys and now that i finally got something I have to go thru all this to just get paid. As i have explained to you numerous of times I have withdrawn 4200 last week with absolutely yhe same settings and details as i did this week and every other time i had to withdraw.
We are happy to work with you + Guru however there’s no need for the language especially on a public forum. You approved my account you took my money and now you are clearly not prepared to pay me. 3 or 4 weeks ago I deposited $3,000 to their casino to see how I went and over the last 3-4 weeks I have accumulated this $3,000 to over $330,000 going in and out of the site betting whenever I felt like it.